22.3 Confirmation of information submitted online
New standards released
The New Zealand Web Standards 2.0 were released in March 2009 and replace the previous version, the New Zealand Government Web Standards 1.0 (below). See Meeting the standards for more information.
The Standard
22.3 Users receive online confirmation that the information they have submitted has been received, for example by displaying a web page.
Guide to this standard
It is also important that agencies have a process in place to review and respond to any information that has been submitted online. Such information often goes straight into a data store (i.e., database) and is subsequently only reviewed when someone makes access to it.
Rationale for this standard
Users are re-assured that their information has been received. In addition, users have some proof of submission if they subsequently make contact requesting feedback to the submitted information.
